COST OF CONFLICT
When CPP Inc.--publishers of the Thomas-Kilmann Conflict Mode Instrument commissioned a study on workplace conflict, they found that in the U.S. employees spend 2.8 hours per week dealing with conflict. This amounts to approximately $359 billion in paid hours (based on average hourly earnings of $17.95), or the equivalent of 385 million working days. Managers can spend up to 40% of their day dealing with conflict.
What is conflict costing your organization?
The concept of Crew Resource Management (CRM) has been proven so successful that it is no longer found in just the cockpit. Organizations in the field of healthcare, fire safety, transportation and others share common reliance on complex human performance in a team context for safe and effective functioning. Conflict resolution techniques are an integral part of CRM and communication. The principal key to conflict resolution revolves around "what is right, not who is right."
How would you rate your team's conflict skills?
Now all online!
Crew Conflict Resolution offers successful proven solutions for small and large organizations alike as well as for individuals and teams in conflict. We offer all our services online or in person:
Conflict management/resolution training
Conflict behavioral assessments
Alternative Dispute Resolution system building
Human Resources Support
How can our crew assist yours?