MEET THE OWNER
Our organization is a woman-owned small business that provides conflict management expertise, human resources, and business solutions to maximize your organization's resources and profits.
Terry Marschall, founder of Crew Conflict Resolution and Conflict Competent®, established the firm with a focus on providing clients with conflict management and workplace strategies that work. This business focused vision comes because of years of experience as a successful mediator and hands-on executive leader.
Terry held senior leadership roles in complex, fast-paced organizations – including Fortune 50 environments. Terry's success in resolving conflict flows from a deep understanding of the complexity and dynamics of workplace relationships and their impact on an organization. Terry is the senior faculty consultant for the Mediation Training Institute at Eckerd College and instructor for the SHRM Certification Prep Course at Eckerd College. Experience has shaped the approach to our work.
As an organization we understand:
-
The pressure leaders face to deliver results
-
The operational impact of unresolved conflict
-
The need for solutions that are practical—not theoretical
We partner with organizations across industries to:
-
Resolve high-impact conflict
-
Strengthen leadership and HR capability
-
Build systems that support long-term effectiveness
Our Approach: Conflict Competent® At the center of the work is a simple idea: Organizations don’t need to eliminate conflict—they need to handle it well.
Terry Marschall
Mediation Trainer and Mediator
I work with organizations to address one of the most persistent—and costly—challenges in the workplace: unresolved conflict.
My approach is grounded in both real-world leadership experience and decades of work in workplace mediation, training, and organizational consulting.
What I Bring:
Before focusing exclusively on conflict resolution, I held senior leadership roles in complex, fast-paced organizations—including Fortune 50 environments.
That experience shapes how I approach this work.
I understand:
-
The pressure leaders face to deliver results
-
The operational impact of unresolved conflict
-
The need for solutions that are practical—not theoretical
Today, I partner with organizations across industries to:
-
Resolve high-impact conflict
-
Strengthen leadership and HR capability
-
Build systems that support long-term effectiveness
My Approach: Conflict Competent®
At the center of my work is a simple idea:
Organizations don’t need to eliminate conflict—they need to handle it well.
A Conflict Competent® organization is one where:
-
Leaders address issues early and directly
-
Employees take responsibility for communication
-
Conflict is managed consistently across teams
-
Issues are resolved before they escalate
This is not about personality or style—it is about capability.
What Makes This Work Different
My work is designed to deliver both immediate resolution and long-term impact.
That means:
-
Addressing current issues quickly and effectively
-
Equipping leaders and teams with practical tools
-
Using data to identify patterns and measure progress
I help organizations:
-
Understand where conflict is occurring
-
Track time and cost associated with conflict
-
Make informed decisions about where to focus
Why Clients Engage Me
Organizations typically reach out when:
Conflict is affecting performance or culture
-
Leaders are struggling with difficult conversations
-
HR is managing repeated or escalating issues
-
There is a need for consistency and clarity
They stay because the work is:
-
Practical
-
Structured
-
Measurable